Mohamed El Tahan

Mohamed El Tahan has extensive experience in customer service management within the airline industry, currently serving as Customer Service Manager at Air Canada's Loyalty Contact Centre since July 2017. Responsibilities include leading a team of 16 agents, enhancing team performance through motivation, coaching, and strategic monthly meetings. Previous roles at Air Canada included Operations Manager and Customer Service Agent, where Mohamed focused on operational efficiency and customer flight reservations. Prior to Air Canada, Mohamed worked as a Sales Associate at ZARA SA and as an Accounting Bookkeeper at Nabil Warda CGA ll M. Educational credentials include a Bachelor's Degree in Accountancy from Concordia University and a DEC Degree in Accountancy and Management Technology from Cégep Édouard-Montpetit.