Pietro Mattia

Pietro Mattia has extensive experience in product and process management within the aviation and customer service industries, currently serving as Product Manager for Cargo OPS IT at Air Canada since June 1995. In this role, Pietro leads a cross-functional team to maintain and enhance Cargo’s IT systems, collaborates as a key IT liaison across various functional areas, and manages project portfolios with a focus on risk evaluation. Previous roles at Air Canada include Manager of Business Process Excellence for Contact Centres and Contact Centre Process and Systems Manager, where strategic recommendations were made to optimize operations and increase efficiency. Pietro also held positions at Aeroplan, where responsibilities included streamlining processes and enhancing customer service operations. Early career experience includes serving as Slot Machine Floor Manager at Montreal Casino. Educational background includes a D.E.C in Business/Commerce from Champlain College.