Steven Oliveira

Steven Oliveira is an experienced professional in the aviation and customer service sectors, currently serving as the Manager of Global Proactive Customer Care at Air Canada since November 2021. In this role, Steven focuses on enhancing the travel experience by proactively identifying customer impacts and coordinating operations within the System Operations Center. Previous positions at Air Canada include Acting Manager, Passenger Movement, and Passenger Movement Manager for both Air Canada Express and the main airline. Before rejoining Air Canada, Steven was a Passenger Service Supervisor at Menzies Aviation, managing a team and ensuring compliance with safety standards. Earlier roles included Station Attendant at Air Canada, Retail Sales Associate at adidas, and Crew Trainer & Team Lead at McDonald's. Steven holds a High School Diploma in Business Administration, Management, and Operations from Cardinal Ambrozic CSS.