Stephen McKenzie

Stephen McKenzie is an experienced Information Technology professional with a strong background in service desk management and IT support. Currently serving as the Information Technology Service Desk Manager at Air Charter Service since January 2021, Stephen previously held multiple roles at PizzaExpress, including IT Services Manager and IT Support Manager, contributing to the leadership of IT operations for over 450 restaurants in the UK and Ireland. Stephen founded Mac's Computer Services Ltd in 2009, providing high-quality IT support to home users and small businesses. Other notable positions include IT Support Services Manager at Law Company - London and Practical Law Company, where significant improvements in service quality were achieved. Stephen's career began at Reed Business Information, culminating in various roles from Junior Support Analyst to Help Desk Manager, where ITIL processes were implemented and operational procedures improved. Education was completed at Warlingham County from 1981 to 1986.