Gulshan Goyal

Gulshan Goyal currently serves as a Senior WFM Analyst - Vendor Management at Air India Limited, focusing on managing vendor relationships for workforce management tools and services while also developing performance reports. Prior to this role, Gulshan worked at IGT Solutions as a Management Information System Executive, and at Tech Mahindra as a Customer Service Team Lead, contributing to workforce management efforts. Gulshan's experience also includes positions at Teleperformance, where roles encompassed Operations Team Lead, Real Time Analyst, and Customer Service Representative. Gulshan holds a Bachelor of Computer Application degree from Dr. Bhimrao Ambedkar University, Agra.