Gabriel Bray Paixao

Gabriel Bray Paixao is an experienced Service Delivery Manager specializing in Incident and Change Management, currently active at Air Liquide and Nindô Group since January 2023. Gabriel previously held roles at Orange as Project and Process Manager, focusing on ITIL processes for Orange Money, and served as Service, Problem, Incident, and Request Manager at several organizations including UniWare Global Services, Carrefour, and ALTEN, where responsibilities included managing ticket resolutions and improving process efficiencies. Gabriel has also contributed as Co-Team Leader at BNP Paribas CIB, overseeing a team of technicians and user support for 4000 users. Additional roles involved service management for new applications at Carrefour and ITIL consulting at DEODIS. Gabriel holds a professional degree in Automatic and Industrial Computing from IUT de Vélizy and a BTS in Electronic Systems.