Joel Neo

Joel Neo is an experienced safety and support professional with a robust background in managing real-time safety incidents at Airbnb as a Senior Safety Specialist since March 2021, achieving a quality index score of 99.35%. Previously, Joel's roles included serving as a Resolution and Coordinator Specialist at Lazada, where responsibilities encompassed handling escalations and participating in User Acceptance Testing. Earlier positions at Airbnb involved delivering high-quality customer service and contributing to product testing. Joel's extensive career also includes executive roles at SingHealth and APACRS, where project management and stakeholder communication were pivotal. Joel holds a Bachelor of Arts in Tourism & Events Management from Murdoch University and a Diploma in Mobile Wireless & Computing from Temasek Polytechnic.