Ratika Kochhar

Ratika Kochhar is an experienced professional in customer support and operations management, currently serving as Manager of Frontline Support at Aircall since March 2021, with a previous role as Customer Care Team Lead. Prior experience includes working as a Specialist App Operations Engineer at Condeco from December 2015 to March 2021, and as a Software Engineer at HCL Technologies from August 2010 to March 2013. Ratika Kochhar has a strong background in managing support activities, enhancing development processes, and resolving customer issues. Educational qualifications include completion of high school in Science at Apeejay School from 2004 to 2006 and at Ryan International School from 1995 to 2004.