Mariia Lobachenko

Mariia Lobachenko is an experienced professional in customer support and risk management, currently serving as Customer Support Onboarding Lead at airSlate since August 2020. Mariia has demonstrated expertise in onboarding coordination, training, and quality control, as well as billing escalation management and cross-team collaboration. Previous roles include Customer Support Lead and Middle Customer Support Agent at pdfFiller, where responsibilities encompassed mentoring, project management, and maintaining a knowledge base. Earlier experience includes various positions at Porsche Finance Group, focusing on risk management and corporate client support, alongside administrative roles at IBcontacts and Suziria Uspikhu LLC. Mariia holds a Specialist degree in Economics, Management, and Foreign Languages from Kiev National Linguistic University.