Nsikakabasi Ekanem

Nsikakabasi Ekanem is an experienced professional in customer service and call center management, currently serving as the Head of Contact Centre at Airtel Nigeria since December 2022, focusing on customer satisfaction, loyalty, and revenue generation while overseeing two large call centers. Prior roles include Customer Experience Manager and Customer Service Manager at Accelerex Network, where responsibilities involved driving financial inclusion and improving customer access to care. Nsikakabasi also held positions at Hygeia HMO, Huawei Technologies, Spanco, and Airtel Nigeria, contributing to operational improvements, training development, and data management. A Bachelor of Science in Biochemistry was obtained from the University of Uyo between 1999 and 2004.