Andreya Kumwenda

Andreya Kumwenda serves as the Head of Customer Experience and Retention at Airtel Zambia PLC since July 2025, focusing on enhancing customer satisfaction and loyalty. Prior experience includes roles at the Zambia Revenue Authority (ZRA) as Assistant Director of Data Services and Senior Economist in Data Analytics from December 2019 to June 2025. Andreya also worked at MTN as a BI Specialist and previously as an Application Support Engineer at MTN Zambia. Earlier career stages involved positions at IBM Zambia as an MIS Analyst and at the Bank of Zambia as a trainee Internal Auditor. Educational qualifications include a Master of Business Administration in Management Information Systems from Unicaf University and a BCom Honours in Information Systems and Technology from the University of KwaZulu-Natal.