Colm Kenny-Vaughan

Colm Kenny-Vaughan has extensive experience in customer service and operations, currently serving as a CX & Operations Trainer and previously as a Digital Customer Service Advisor at SSE Airtricity since June 2017. Responsibilities have included managing online customer interactions and resolving gas supply issues in collaboration with Gas Networks Ireland. Colm has also held roles such as New Start Supervisor, focusing on training plans and interdepartmental communication, and has been a Customer Service Advisor ensuring high levels of satisfaction. In addition to this experience, Colm has worked freelance as an actor since 2011, managing various aspects of productions, including performance and marketing. Previous positions include Administrative Secretary at Glass Picture Productions and Food Runner at FIRE Restaurant and Lounge, which enhanced customer service skills. Colm's educational background includes training in Administration and Reception Skills from MIDAS Group and studies at Bow Street Academy and University College Dublin.