Michelle McGrath (Assoc. CIPD)

Michelle McGrath is a dedicated professional with extensive experience in customer service and team management, currently serving as CX Optimisation Manager at SSE Airtricity since June 2014. Previous roles at SSE Airtricity include Home Energy Customer Service Manager and Sales & Retentions Vendor Support Executive, along with managing a team of 11-12 agents. Earlier career highlights include positions at Autoglass and CarTrawler, focusing on high-volume customer interactions and complaint resolution. Michelle also has experience in emergency response operations at Otis Elevator Company, and team leadership in customer care at Meteor Mobile Communications. Educational qualifications include a CIPD Certificate in Human Resources Management from the National College of Ireland and a Certificate in Office Administration.