Karina Acosta

Karina Acosta has a diverse work experience in various roles and industries. Karina has worked as a Head of Customer Success at Aivo since August 2021, where they are responsible for ensuring customer satisfaction and achieving business objectives. Prior to this role, they worked as a Regional Account Manager for Aivo, focusing on developing strategies to improve customer experience and drive business growth from August 2019 to July 2021.

Before joining Aivo, Karina worked as a Grouper - Digital Project Leader at Socialand from November 2015 to May 2018. Their responsibilities included coordinating and directing digital strategies and campaigns for brands. Karina also supervised a team of professionals involved in the projects.

From February 2014 to December 2015, Karina worked as a Regional Account Manager at Tribal Worldwide, where they coordinated and directed digital strategies for the Bridgestone brand in Latin America.

Prior to their roles in digital marketing, Karina worked as a Social Media Manager at Cueva Social from August 2012 to February 2014, where they planned and executed social media campaigns and strategies for clients. Karina also supervised a team of community managers, data analysts, and content coordinators.

Karina also has experience in social media management and coordination. Karina worked as a Social Media Manager at Neolabels from May 2013 to December 2013, where they planned and executed strategies and campaigns for the Magazine Movistar Next.

Before entering the digital marketing field, Karina worked as a Marketing Manager at Symplio from January 2011 to June 2012. Their responsibilities included monitoring web conversations, managing social media participation, and building relationships with industry influencers.

Additionally, Karina has experience in project coordination and customer service. Karina worked as a Coordinator of Projects at Promociones Aredos from May 2010 to August 2010 and as a Customer Service Manager at Premier Seguros from August 2008 to May 2010.

Karina began their career as a Reporter at Canal de Noticias from November 2006 to August 2007, where they wrote news articles, covered political events, and worked with cameras and technical equipment.

Overall, Karina Acosta has a strong background in customer success, account management, digital marketing, social media management, and project coordination.

Karina Acosta pursued their education starting from 2002 to 2007 at the Universidad 'Santa Maríeda', where they obtained a Bachelor's degree in Social Communication, specializing in Audiovisual Communication. Between 2008 and 2010, they attended Universidad Monteávila and acquired a Specialist degree in Organizational Communication. Lastly, in 2010 and 2011, Karina attended the ESEUNE Business School in Spain, where they accomplished a Master's degree in Internet Business 2.0, focusing on Social Media and Online Marketing.