Jeff Cretarolo

Jeff Cretarolo is an experienced leader in professional services with a strong background in technology and customer support. At Akamai Technologies, from November 2015 to August 2021, Cretarolo held various leadership roles, including Service Line Director for a team of 70, where responsibilities included delivering exceptional customer service and managing financial and operational metrics. Previously, Cretarolo served as Sr. Practice Manager and Manager of Professional Services, overseeing teams and ensuring high-quality service delivery. Prior experiences include roles at Intrepid Learning Solutions as Technology Services Manager, Thomson NETg as Solutions Architect, and SumTotal Systems as Implementation Consultant and Support Manager. Cretarolo holds a Bachelor of Arts in English and Business Economics from UC Santa Barbara.