Ciaran Gilligan

Ciaran Gilligan is a professional with 10 years of experience in customer service and project support management. Ciaran began their career in 2011 with SSE Airtricity, where they held various roles such as Domestic Service Support Manager, Home Moves Manager, and Home Moves Team Leader. In 2016, they were promoted to Customer Service Manager, where they were responsible for managing a multi-channel contact centre of c100 FTE. During this time, the contact centre achieved all-time high customer satisfaction scores and won numerous external awards, including Contact Centre Of The Year at the 2016 CCMA Awards. In 2021, they joined Akeero as Head of Customer Success.

Ciaran Gilligan obtained a Higher National Diploma in Journalism from Coláiste Dhálaigh between 2000 and 2002. Ciaran then went on to pursue a Bachelor of Arts (B.A.) in Journalism at the University of Wolverhampton from 2002 to 2003. In 2016, they obtained a Lean Six Sigma - Green Belt certification from Quality and Qualifications Ireland (QQI).