Hannele Sartanen

Hannele Sartanen is an experienced professional in digital customer service and team leadership, currently serving as a Team Leader in Digital Customer Service at Aktia since December 2016. Responsibilities include assisting with daily team management, internal skill and process development using Lean methodologies, and coordinating the onboarding of new colleagues. Previous roles at Aktia include Service Specialist and Team Coach, where Hannele set up and trained a new Front Office customer service team in Vaasa. Additional experience includes positions as Shift Manager at Hupipuisto Oy, Branch Office Manager at Fit24 Klaukkala, and Customer Representative roles at LadyLine Kauniainen and Balanssiklubit. Hannele holds a Master of Business Administration focusing on the Governance of Digitalization from Åbo Akademi University and a Bachelor of Business Administration in Marketing and Customer Relationship Management from Haaga-Helia University of Applied Sciences. Further studies include Organizational Leadership at the University of Helsinki and a degree in Sports and Exercise from Solvalla Sports Institute.