Somadina Okpaluba

Somadina Okpaluba is a seasoned professional in customer support and engagement, currently serving as Lead, Customer Support & Engagement at Aku since October 2022. Prior experience includes roles as Customer Support Team Lead at FairMoney, where collaboration with cross-functional teams improved customer experiences, and Customer Engagement on Social Media at Access Bank Plc, focusing on relationship management and issue resolution. Somadina began a career in customer service as an Inbound Customer Service Executive at Diamond Bank Plc, achieving high first contact resolution rates and handling escalations for affluent customers. The career started at Etega Living as Business Development Executive, emphasizing account management and revenue growth. Somadina holds a Bachelor of Science degree in Accounting from Anambra State University, completed in 2012.