Joanna Williams

Joanna Williams, CCXP, is a professional with extensive experience in marketing and customer experience management. Joanna has held various roles such as Senior Marketing Manager at AkzoNobel, Marketing Manager at Jacuzzi Group Worldwide, and Customer Marketing Manager at Iceland Foods. With a background in marketing and a strong focus on customer satisfaction, Joanna has successfully led marketing teams, developed marketing strategies, and managed customer relationships. Joanna also has experience in copywriting for SMEs and entrepreneurs. Joanna's education includes an MSc in Marketing from The Manchester Metropolitan University and a BA (hons) in English from The University of Huddersfield.