Alameda County Water District
Joaquin Chavez, MPA, currently serves as a Customer Account Representative I at the Alameda County Water District, where responsibilities include processing customer requests for water services, handling billing inquiries, and collaborating on consumption verification. Prior experience includes working with the City of Hayward as a Customer Account Clerk and Mail & Revenue Clerk, managing various customer account processes and clerical duties. Joaquin has also held positions at Patelco Credit Union, including Home Loan Closer and Records Management Specialist, focusing on mortgage documentation and client consultation. Earlier roles at Wells Fargo and in retail settings, such as Circuit City and Sears, provided foundational customer service and sales experience. Academic qualifications include a Master of Public Administration and a B.A. in Environmental Studies from California State University - East Bay, along with an A.A. in Liberal Studies from Chabot College.
Alameda County Water District
The Alameda County Water District is a California water utility that supplies safe drinking water to the residents and businesses of Fremont, Newark and Union City. Founded in 1914, ACWD has proudly served the community for over 100 years, and we currently serve more than 351,000 people with a staff of 230 dedicated employees. Providing customers with a reliable supply of high quality water at reasonable price is our mission --- one we strive to uphold while protecting the health and safety of the communities we serve. This requires a dedicated staff of trained professionals who know what it takes to keep the water system safe and sound – without interruption. With over 100 square miles of service area; numerous water treatment, pumping and storage facilities; and over 900 miles of water main pipelines, our dedicated staff work hard to maintain critical infrastructure. Ever-constant stewards of the environment, we work to preserve our natural resources and educate the public about water resources, groundwater protection and water conservation. As a public agency committed to providing top notch water service to the Tri-City area, we strive for excellence in our customer service, the quality of water we provide, and the work that we do each day within our organization. From customer service representatives to gardeners, electricians, accountants, engineers, treatment facility operators, chemists, utility workers and many more – we have a variety of jobs to attract the finest of trades and professionals. At ACWD, we value our employees and encourage creativity, community, collaboration, diversity and excellent customer service.