Anu Sauramaa

Anu Sauramaa is a seasoned professional in service design and customer journey expertise, currently serving as a Senior Service Designer at Alandia since May 2023, focusing on customer journey operations, AI strategy, and communication within the insurance sector. Previous roles include Scrum Master/People Leader for Telia's Global Design System team, where Anu facilitated agile ceremonies and transformation initiatives, and Service Designer at Vattenfall, contributing to customer journey mapping and business design. Anu has a rich background in marketing and project management with extensive experience in enhancing customer experience and digital development across various sectors, including retail and energy. Anu holds a Master's degree in Service Design and Leadership and has completed several professional courses related to design and management.