Felix Kolotinsky

Felix Kolotinsky is a seasoned Technical Support Engineer with extensive experience in providing advanced technical assistance across various technology companies. Currently serving as a Senior Technical Support Engineer at Alarm.com since March 2017, following its acquisition of Icontrol Networks, Felix has been with Icontrol Networks since June 2014, delivering second-level support to prominent accounts such as ADT and Telular. Prior roles include Technical Support Engineer at RGB Networks, providing critical support for major video service providers, and overseeing quality control at Atlona Technologies as RMA & QA Supervisor. With a background in managing OEM accounts for notable companies like HP and Dell at AVerMedia Technologies, and providing technical support for global accounts at RingCentral, Felix has a proven history of resolving complex technical issues and ensuring service-level agreement compliance. Felix holds a Bachelor's Degree in Electrical Engineering from Indiana University Indianapolis and an Associate Degree in Electrical Engineering from Vinnitsa Polytechnic College.