Full-time · CO, United States
Job Summary:
The Central Station Operator’s main responsibility is to handle alarm signals effectively and efficiently. They will also provide exceptional service to our customers and assist in questions or guidance they may need. The Central Station Operator will serve our customers with a commitment to follow established policies, procedures, regulations, and ordinances in regards to monitoring homes, businesses, etc.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Alarm Detection Systems is an EEO employer
Company Benefits:
We believe in providing a generous, comprehensive benefits package that includes:
Health, dental, vision, and life insurance
401(k) plan with a company match
Paid Parental Leave
Company-paid short-term disability
Company events (friends and family welcome!)
Tuition reimbursement
Employee discount
Employee assistance program
Work-life balance
Continuous professional growth
A fun, high-energy workplace
Essential Functions and Responsibilities:
Priority one is to handle signals as soon and as accurately as possible
Verify authorized users up to Company standards
Notify proper authorities or key holders
Calling customers to test systems when their systems are late to test
Take systems out of service for testing and repairs
Work with service and installers to verify signals are received correctly
Enter opening/closing schedules and zone descriptions
Check receivers for proper times, do backup tape daily and verify incoming activity for the Stealth logger, raw data and receivers
Inventory Customer runner keys once a shift
Report phone line problems to Phone Company as needed and check status once a shift.
Notify and Fire Department of any commercial fire alarms out of service more than 8 hours
Check on “unrestored” report each shift
Check systems that are out of service
Work with the fire testers to verify signals as needed
Perform weekly test of both gas and diesel generators
Monthly test of batteries for the UPS system
Update call list and offer basic technical support for customers as needed
After regular company hours handle service log and dispatching technicians
Printing and mailing activity reports for subscribing customers
Dispatch ADS Runners as needed (if applicable)
Must be responsible to work assigned shift; which calls for arriving 5 minutes before shift and staying 5 minutes after shift has ended
In emergency situations you are to make a reasonable effort to be available to assist with signal overload
Follow all company rules and regulations as listed in the ADS Employee Handbook
Responsible for onsite duties as assigned
Must be punctual and adhere to attendance standards
Adhere to all company policies and procedures
Other duties as assigned by management
Education/Experience:
High School Education or equivalent is required
Customer service or dispatching experience is highly preferred
Knowledge/Skills/Abilities:
Microsoft Office skills or basic computer skills
Ability to multi-task
Ability to function in stressful situations
Detail Oriented
Must be able to listen, ascertain relevant information quickly and accurately.
Customer service skills
Licenses/Certifications:
Must achieve CSAA Level 1 and Advanced Operator Course
Ability to obtain UL2050 certification is highly preferred
Maintain a driver’s license, maintain an insurable driving record, and be capable of
driving on company assignments
View in org chart
View in org chart