Folake Akinleye

Folake Akinleye is a seasoned professional in customer service and quality assurance with a robust background in contact center management. Currently serving as a Contact Center Supervisor at ALAT by Wema since May 2019, Folake oversees agent performance, implements coaching opportunities, and evaluates key performance metrics. At Wema Bank Plc since August 2015, Folake has effectively resolved customer service issues and managed high volumes of calls while enhancing service functionality. Previous experience includes a role as a Customer Service Team Lead, where Folake streamlined operations in a high-pressure call center environment. Folake’s career began as a Human Resource Assistant at De United Foods Industries Limited and is supported by a Bachelor of Science in Mass Communication from Bowen University, obtained in 2012.