Sylvia Onyiriuka

Sylvia Onyiriuka is a skilled Customer Lifecycle Analyst at ALAT by Wema since February 2023, focusing on digital onboarding, engagement, and analytics, where automated customer journeys and targeted email campaigns have significantly enhanced client experiences. Prior experience includes a leadership role in Retail IT Service Management at VDT Communications Limited, where responsibilities encompassed supervising application teams and aligning departmental strategies with business objectives. Sylvia has also held various positions at VDT, including Service Quality Analyst and Incident/Problem Manager, contributing to improved business performance and customer satisfaction. Earlier experience at Tizeti Network Limited involved managing client relationships and resolving support issues. Currently pursuing a Master’s degree in International Business with Data Analytics at Ulster University, having previously earned a Bachelor of Arts in English and Literature from the University of Benin between 2013 and 2017.