Thomas Stack

Thomas Stack serves as the host of the "Kunderejsen" podcast, focusing on Customer Experience, Leadership, and Internal Culture since October 2020. In their role as Head of Customer Experience at Albatros Travel since 2014, Thomas has prioritized the implementation of Net Promoter Score and the development of CRM and loyalty programs. Thomas's prior experience includes positions as Customer Experience Manager at Brandhouse and Business Consultant at Connectia, among others. Thomas's educational credentials encompass a CBA in General Management from AVT Business School and various online courses from prestigious institutions, alongside certifications in Net Promoter and Customer Experience.