Marcio de Paula

Marcio de Paula is an experienced professional in the telecommunications and IT support sectors, currently serving as an Analista Genesys at Alctel since June 2023. Previously, Marcio held the same position at GLOBAL HITSS from September 2020 to April 2023, providing support and monitoring for clients like Bradesco and Caixa, and managing technical issues through the OTRS platform. Other roles include Analista de suporte at Advice Compliance Solutions, Analista de Monitoramento/Genesys at Interaxa, and Analista Monitoramento Jr at Algar Tech, where Marcio focused on telecom support for various clients. Earlier experience includes roles at TIVIT LTDA and Idoc Tecnologia LTDA, with responsibilities ranging from high-level troubleshooting to process mapping and technical support. Marcio holds a degree in Information Systems from Faculdade Anhanguera.