Matthew Sloan

Matthew Sloan is a seasoned professional with extensive experience in customer success and fleet operations management. Currently serving as a Senior Customer Success Manager at EcoOnline Global since January 2023 and at Alcumus since March 2021, Matthew has demonstrated expertise in enhancing customer experiences and achieving outstanding product adoption rates. Prior roles as a Senior Customer Success Manager at PagerDuty and Fleet Operations Manager at Xerox equipped Matthew with a strong skill set in operational excellence, data analysis, and team leadership. Notable accomplishments include managing strategic enterprise accounts, improving customer retention, and delivering insightful business reviews. Matthew's career began at IBM, and academic background includes a Bachelor of Arts with Honours from Western University.