Angela Jiacoma

Angela Jiacoma is a seasoned professional with extensive experience in operational management and client services, currently serving as a Senior Operational Manager at Alegeus since July 2019. Angela has developed a new service level management model to oversee client contracts and financial penalties while implementing Freshdesk for improved analytics. Previously, Angela held roles such as Success Operations Manager, where performance reporting was enhanced through Power BI, and Manager of Service Delivery, focused on process improvements. Angela's background includes positions at NTT DATA Services as an Associate Director and BPO Delivery Manager, overseeing healthcare payer systems, and at Dell as a Business Systems Advisor. Angela began a career in healthcare analytics at Regence BlueShield, progressing from a Facility Credentialing Specialist to a Sr. Business Systems Analyst. Angela holds a Bachelor of Arts in Anthropology from Boise State University and an Associate of Arts from Edmonds College.