Sofia Covarrubias

Sofia Covarrubias is the Director of Customer Success at AlertMedia. Sofia has over eight years of experience in product management and customer success.

Sofia started their career at Lutron Electronics as a Product Manager for Luxury Residential Wall Controls. There, they rebranded, repositioned and relaunched a suite of products to meet P&L targets. Sofia also optimized the product portfolio through discontinuations, and led the research of trends for a revamp of Lutron's aesthetics.

In July 2019, Sofia became the Manager of Customer Success at goFLUENT, where they lead Customer Success for US and Canada through cross-functional and multi-location coordination with internal and external teams. Sofia developed pre-sales and post-sales strategies to drive engagement and usage of product offering, which resulted in a 90%+ retention and renewal rate.

Sofia's extensive experience in product management and customer success has led their to their current role as Director of Customer Success at AlertMedia. In this role, they are responsible for managing the customer success team and developing strategies to ensure customer satisfaction and loyalty.

Sofia Covarrubias has a B.A. dual major in Sociology and Anthropology from Lehigh University. Sofia has a certification from LinkedIn in Critical Thinking.

Sofia Covarrubias reports to Lindsey Draper, Director, Customer Success. Sofia Covarrubias works with and Molly Buck - Customer Success Manager.