Tom Ridlehuber

Tom Ridlehuber is currently a Technical Support Engineer at AlertMedia. Prior to that, they worked as a Technical Support Engineer at WP Engine from April 2016 to April 2019. There, they delivered world-class support to enterprise clients via chat, phone, and tickets. This included taking care of their needs and providing an immediate solution to any problems. Tom also applied creative problem-solving techniques to identify the source of a problem while at the same time maintaining customers’ service-level-agreement. Tom was also responsible for identifying and resolving technical issues with a customers’ website, which included operating systems, database servers, DNS, GIT, and SFTP. Tom consistently exceeded weekly minimum ready status time, calls/chats/tickets per day and quality assurance scores as set by department leadership.

Before working at WP Engine, Tom worked as a Hosting Support Consultant at GoDaddy from July 2015 to April 2016. Before that, they were a Logistics Manager at Mirror Industries from May 2019 to July 2020. Tom also has experience as a Shipping Receiving Specialist at H&M Plating Company, Inc. from January 2013 to June 2015. Their very first job was as a bartender at Corner Tavern & Grill from January 2011 to December 2012.

Tom Ridlehuber earned a Bachelor of Business Administration (B.B.A.) from The University of Texas at El Paso. Their field of study was computer and information sciences, with a concentration in general computer science.