Field Service Technician

Company Description When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering well-developed and invaluable life safety products to an engaged customer base.

Job Description We are looking for an adaptable Field Service Engineer to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced, ever-changing environment.

This role requires reporting to our HQ in Baltimore daily when not in the field.

A Day in the Life:

• Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites
• Be the main point of contact at job sites for our customers
• Perform quality control duties for Alertus outdoor notification systems
• Install and supervise the installation of Alertus indoor notification products
• Build/run cables and troubleshoot wiring
• Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity
• Monitor outdoor warning systems performance and recommend any adjustments as needed
• Evaluate site surveys
• Prioritize conflicting work requests and escalations
• Oversee, evaluate, and sign off on work performed by others
• Proactively document field issues and help improve product design and delivery processes
• Support our current and future implementation projects and assist with project planning
• Other duties as assigned as our outdoor warning systems product(s) grow in popularity

Required Skills:

• Ability to travel 70% of the time to customer sites
• Ability to troubleshoot, test, repair, and service technical equipment
• Go-getter attitude with the desire to step in where needed
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with wiring/cabling and electrical/electronics
• Ability to prioritize tasks and thrive in a fast-paced environment
• Exceptional verbal, written, and interpersonal communication skills
• Ability to successfully work autonomously

Education and Experience:

• Technical degree or certification(s)
• Field Service, electronics, or electrical-related work experience

Alertus Career Advantages:

• Competitive salary
• Business casual environment
• Generous vacation plan
• Part of a fast-paced and growing company
• Rewarding experience improving the lives and safety of others
• Regular company social and team-building events
• Circle of Excellence rewards trip