Carlos Coutin M.s.

Carlos Coutin is an accomplished professional with extensive experience in guest experience management, operations leadership, and coaching. Currently serving as a Guest Experience Manager at IHG Hotels & Resorts, Carlos has successfully increased agility by 93% and achieved a record guest experience score of 88. Prior experience includes roles such as General Manager and Team Director at CVS Health, where operational productivity improved by up to 100%, and Operations Director at Envision Consulting LLC, contributing to sustained employee engagement. Carlos holds multiple advanced degrees in Marketing and Financial Planning, complemented by a CFP certification, and has a proven track record in strategic growth, team building, and enhancing operational standards across various sectors.