Roula Abou Khalil

Roula Abou Khalil has over 17 years of experience in the telecommunications sector, currently serving as a Fraud Manager at Alfa Telecommunications since June 2009, where responsibilities include the implementation of Fraud Management System modules and fraud prevention processes. Prior experience includes roles as a Fraud Supervisor and Revenue Assurance and Fraud Specialist at the same company, focusing on revenue reporting, RFP preparations, and process improvements to prevent revenue leakage. Previously, Roula worked at International Turnkey System from July 2006 to May 2009 as a Billing Customer Support Analyst, participating in key projects for Warid Telecom, Zain Bahrain, and MTCTouch Lebanon, where responsibilities included gathering business requirements, designing roaming solutions, and testing new billing system modules. Roula holds a BA in IT Management from Universite Saint Joseph, obtained between 2003 and 2006.