Mauro Ronci

Mauro Ronci has over 12 years of work experience in various roles related to customer success, customer support, digital marketing, and content creation. Mauro is currently working as the Head of Customer Success at AlfaDocs.com since June 2021. Prior to this, they worked as the Manager of Customer Support at Oval from October 2020 to May 2021, where they were responsible for setting customer experience KPIs, implementing CRM and digital marketing automation processes, leading a team of customer success specialists, and building relationships with product owners and third-party services.

Before Oval, Mauro worked at MioDottore for over three years. Mauro served as the Digital Marketing & Customer Experience Manager for Italy from February 2018 to October 2020, and as a Customer Experience Specialist in a global role from March 2017 to February 2018. During their time at MioDottore, they gained expertise in digital marketing, customer experience management, and building relationships with internal and external stakeholders.

Prior to MioDottore, Mauro worked at Idearia as a Content Specialist and Social Media Manager from August 2015 to March 2017. Mauro also had a role as a Web Content Writer Junior from February 2015 to July 2015, where they were responsible for creating web content such as blog posts, infographics, and social media posts.

Mauro Ronci started their professional career as a Freelance Web Writer in September 2009 and worked in this role until January 2015.

Overall, Mauro has a diverse background and a strong track record in customer success, customer support, digital marketing, and content creation.

Mauro Ronci obtained their Laurea Triennale degree in Economics from Sapienza Università di Roma. Additionally, they have acquired several certifications including "Customer Service Template - Easily train your team" from Udemy Academy in April 2021, "How to measure Customer Service" from Dr. Mayra Austin, D.B.A in April 2021, "Customer Success Manager Elite" from Udemy Academy in August 2020, "Inbound Marketing Certification" from HubSpot Academy in December 2017, "Content Marketing Certification" from HubSpot Academy in March 2017, and "Email Marketing Certification" from HubSpot Academy in October 2016.