Kevin Sullivan has over a decade of experience in customer success and technical support roles, currently serving as an Escalation Manager at Algolia since July 2020, after previously holding the position of Senior Developer Support Engineer. Prior experience includes a tenure at New Relic, Inc. as a Senior Customer Success Manager, and at Conversant LLC as a Senior Client Integration Engineer. Kevin's background also features significant roles at Cleversafe, an IBM Company, where responsibilities included Lead Customer Success Engineer and various customer success positions, along with earlier experience as a Technical Support Engineer at EMC. Kevin holds a Bachelor of Science in Computer Science from the University of Notre Dame, earned in 2009.
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