Customer Success and Support
About
The Customer Success and Support team at Alianza ensures that service providers maximize the benefits of our Cloud Communications Platform. They facilitate seamless VoIP and unified communications delivery by providing technical support, customer enablement, and proactive success management. This team drives customer satisfaction and retention through strategic guidance, operational support, and continuous improvement initiatives.
Team members
Elizabeth Jaeger
Senior Director Of Customer En...
Heather Simpson
Tier 2 Technical Support Engin...
Insha Haider Rizvi
Customer Success & Growth Mark...
Isaac Burgi
Program Manager
Jared Ross
Program Manager
Joe Crandall
Director Platform Operations
Joel Guy
Senior Program Manager
Justin Cooper
EVP, Customer Success
Michael McMullen
UC Support Manager
Michelle Andrews
Strategic Customer Success Man...
Moises Ortiz
Director Of Technical Support ...
Robb Sigman
Customer Success Manager
Ryan Nelson
Strategic Customer Success Man...
Sergey Zadoyan
Customer Success Manager
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