Ismailey Ferreira dos Santos possesses extensive experience in IT support and systems analysis, currently serving as an Analista de suporte at Aliare since January 2021. Previous roles include Auxiliar de Informática at Unimed Rio Verde from June 2017 to October 2020, where responsibilities encompassed technical support, incident analysis, and software problem-solving. Prior to that, Ismailey worked as a Especialista em Produto at Wolters Kluwer Brasil from 2013 to 2016, providing user support, managing software installations, and generating reports. Ismailey holds a degree in Análise e desenvolvimento de sistemas from Universidade Paulista, obtained between 2017 and 2020.