Andrey Hitoshi Miyasada

Andrey Hitoshi Miyasada is an experienced customer experience professional with a strong background in team leadership and operational management. Currently serving as CX Team Leader at Alice since February 2024, Andrey previously held roles such as Supervisor de atendimento ao cliente at MANUAL and Coordinator of Operations in Customer Experience at Liv Up, where responsibilities included managing customer service teams, improving internal processes, and overseeing training and development initiatives. With additional experience at Starbucks and a foundational role in marketing, Andrey possesses a diverse skill set in customer service, quality assurance, and cross-functional communication, underpinned by a Bachelor's degree in Marketing from Faculdades de Campinas.