Augusto Dantas Alves is a seasoned professional in customer experience and business development, currently serving at Alice, an innovative healthcare organization in Brazil, since July 2024. Prior experience includes roles at ExitLag as a Global Business Development Leader and CX Leader, and at Solfácil as a CX Coordinator. Their career also features positions at Data Lawyer, FRST, Concentrix, Kovi, and MercadoLivre.com, where Augusto focused on customer success and support. Furthermore, Augusto completed a law internship at the Public Attorney of São Paulo State and worked in administrative support at Maze Assessoria Imobiliaria. Educational qualifications include a Postgraduate degree in Medical and Hospital Law from Escola Paulista de Direito and a Bachelor's degree in Law from Centro Universitário FAM.