Operations Manager

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing the operations team to deliver efficient and effective logistical support to the program teams.

Reporting Relationships

• Reports to Program Director
• Roles reporting to position  Volunteer Relations Coordinator
• Approximate number of reports  1

Essential Functions  

• Provides supportive leadership, management, and overall organizational planning to general operations of the program

• Manages the Operations Team to deliver an efficient and effective base of operations, to support successful project outputs

• Supports in recruiting, onboarding, and managing an effective staff team to meet the specific needs of the communities affected

• Supports the Program Director and Recovery Manager in empowering staff to carry out their work effectively and efficiently

• Support in making sure All Hands and Hearts and program’s rules are followed; perform disciplinary processes, if needed

• With the support of the Recovery Manager and fellow staff, develop, implement, and review the program’s Emergency and Evacuation Procedures, and Health, Safety, and Security protocols

• Work with local partners and create collaboration between us and their organizations

• Responsible for ensuring appropriate communication, training, and rehearsal of contingency plans and organizing periodical risk assessments

• Communicate program performance and escalate issues to the Program Director.

• Support training and skills development for staff and volunteers

• Support with petty cash counts and itemized credit card transactions.

• We have decided to relax the requirement for Covid-19 vaccination for on program staff. While we still strongly recommend Covid-19 vaccination, along with other standard and travel immunizations as recommended by the CDC and WHO, Covid-19 vacation will no longer be required

• Perform other duties as required

Position Requirements

• Education Bachelor’s degree or equivalent experience
• Related Experience 1+ years experience working in a disaster relief organization, preferably with All Hands and Hearts. 1+ years of experience in a role with management responsibilities, including budget tracking and reporting.
• Special Competencies/Certifications Valid driver’s license. Good written and oral communication skills and confident working with Google Workspace, particularly Google Docs and Google Sheets.  Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Compensation & Benefits

• Typical starting salary is $16 - $17 USD / hour, and up to $18 for highly qualified candidates who have previous experience in this role.

• Room & board included

• Monthly R&R breaks

• Travel to and from program location

• Medical, vision, and dental insurance plans (US full-time Employees)

• Flex Spending Account (US full-time Employees)

• 401K with safe harbor match for U.S. staff (US Employees)

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.