Sj Grabiec

Global Head Of CX & Payments at AllSaints

SJ Grabiec has extensive work experience in various roles and industries.

From 2016 to the present, SJ Grabiec has worked as the Global Head of CX & Payments at AllSaints. In this role, they oversee global customer experience and fraud operations for AllSaints and John Varvatos. They develop and execute customer service and fraud protection strategies, manage projects and systems, identify risks and trends, deliver solutions, and bring new technologies like AI on board. They focus on enhancing customer satisfaction, improving the user and brand experience, and fostering a customer-centric culture.

From 2013 to 2016, SJ Grabiec worked as the Global Customer Experience & Online Fraud Manager at AllSaints.

From 2011 to 2013, they served as the Cluster Manager for Greater London at AllSaints.

Prior to that, from 2005 to 2011, SJ Grabiec held the position of Sales Manager at Debenhams, managing high volume, high turnover sites and departments. They also supported the opening of two new flagship stores and specialized in the management of health and beauty, women's, and accessories.

From 2004 to 2005, they worked as a Risk Manager and Trainer at Westoby Yates LTD, providing advice on compliance with the DDA law, writing policies and procedures, delivering training, and managing a team.

SJ Grabiec attended the University of East Anglia from 2001 to 2004, where they studied Politics & International Relations. No specific field of study was mentioned.

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Previous companies

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Timeline

  • Global Head Of CX & Payments

    May, 2016 - present

  • Global Customer Experience & Online Fraud Manager

    December, 2013

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