AllCare Health
Mercedes Guiliacci is an experienced professional in customer care and management. Currently serving as Customer Care Director at AllCare Health since October 2019, Mercedes previously held the position of Customer Care Manager. Prior to AllCare Health, Mercedes worked at First Call Resolution, LLC from 2010 to August 2018, advancing from Customer Service Representative to Program Manager. Additionally, Mercedes gained supervisory experience as a Customer Service Supervisor at Custom from 2011 to 2012.
AllCare Health
AllCare Health is an integrated health organization based in Southern Oregon with more than 250 employees. For 4 consecutive years, employees have voted AllCare Health a Top Workplace in the state of Oregon through The Oregonian’s annual survey. In a progressive model of care, AllCare Health combines medical, oral, and behavioral health services, along with Medicare Advantage, Medicare Supplement, and Oregon Health Plan (OHP) insurance coverage, and health information technology services in one organization. AllCare Health is led by Southern Oregon physicians, many of whom have been working together to serve Oregonians since 1994. For the more than 50,000 current members enrolled in various AllCare Health plans throughout the state, this means simpler, more efficient care delivered by a network of dedicated healthcare providers. As a Certified B Corporation, AllCare Health is dedicated to giving back to the community. We actively pursue and invest in the social determinants of health, including programs that support transitional and low-income housing, childhood nutrition, early childhood education, and improving access to healthcare. As a good neighbor, we understand that building a healthy community is about more than just doctor visits.