Mike Ciocca

Mike Ciocca, CPXP, has an extensive background in talent development and patient experience. Currently serving as Manager of Patient Experience at Allegheny Health Network since 2017, Mike previously held positions at PNC as AVP and Officer in Learning Project Management, and at UPMC as Program Director and Manager of Learning and Development, overseeing talent management programs and learning strategies for thousands of managers. Earlier roles include Manager of Learning & Development at American Eagle Outfitters and Regional Training Manager at Macy's, both focusing on training initiatives for large groups of associates. Mike began a career in retail operations at Kaufmann's and Filene's, advancing through various management roles focused on staffing and training. Mike earned a Bachelor of Science degree in communications from Duquesne University.