Katie Smith

Katie Smith is a Strategic Advisory Lead at AIR - Alliance for Innovative Regulation, with previous experience as an Open Banking Product Manager/Consultant at Visa. Katie also held various roles at American Express, including Director roles in Frontline Strategy, Global Customer Experience, and Premium Customer Experience. Katie took a planned career break from March 2020 to June 2021, during which Katie engaged in learning, volunteering, and extra parenting activities. Katie has extensive experience in change management, customer experience, and project management within the financial industry.