Alliance Health
Elmer Sandino Mercado possesses extensive experience in customer service and technical support across various industries. Currently serving as Refund and Chargebacks Manager at Alliance Health since December 2021, Elmer also has experience as an Appointment Setter. Prior roles include providing technical support to companies in Latin America at Concentrix, where Elmer assisted with Microsoft Services, and working as a Bilingual Customer Service Representative at Remitly to facilitate money transfer status inquiries. Elmer has a strong background in customer service at Sitel, successfully performing in campaigns for Virgin Mobile and Macy's. Elmer holds a degree in English from Universidad Nacional Autónoma de Nicaragua UNAN-Farem Carazo.
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Alliance Health
Alliance Health manages the public mental health, intellectual/ developmental disability, and substance abuse services for over 230,000 Medicaid-eligible citizens within a total population of 1.8 million in Cumberland, Durham, Johnston, Mecklenburg, Orange, and Wake counties. Alliance's vision is to be a leader in North Carolina in transforming the delivery of whole-person care in the public sector. This vision guides us on our mission to improve the health and well-being of the people we serve by ensuring highly effective, community-based support and care. Further shaping our work are our core organizational values of accountability and integrity, collaboration, compassion, dignity and respect, and innovation. Alliance manages a diverse network of over 2300 private service providers and strives to ensure a dynamic, collegial workplace that provides opportunities for growth, success, and job satisfaction for its 800+ professional staff. Alliance has received full Health Network, Health Utilization Management, and Health Call Center accreditation from URAC.