Elmer Sandino Mercado

Elmer Sandino Mercado possesses extensive experience in customer service and technical support across various industries. Currently serving as Refund and Chargebacks Manager at Alliance Health since December 2021, Elmer also has experience as an Appointment Setter. Prior roles include providing technical support to companies in Latin America at Concentrix, where Elmer assisted with Microsoft Services, and working as a Bilingual Customer Service Representative at Remitly to facilitate money transfer status inquiries. Elmer has a strong background in customer service at Sitel, successfully performing in campaigns for Virgin Mobile and Macy's. Elmer holds a degree in English from Universidad Nacional Autónoma de Nicaragua UNAN-Farem Carazo.