Florence Lauthier

Florence Lauthier is an experienced project manager specializing in customer experience and digital transformation, currently serving as a Project Manager CX at Allianz France since September 2019. Florence's responsibilities include user research, process reviews, and the design of a comprehensive digital journey for claim declarations. Previously, as a Product Owner UX, Florence oversaw the internalization of business activities and managed the development of digital sales paths. Prior roles include senior consulting at VERTUO Conseil and various project management positions in the banking sector, where Florence led initiatives in digitalization, innovation, and client engagement. Educational qualifications include a Master 2 in project design anticipation methods from Université Paris Cité and a degree in International Business Administration.