George Alves Ramalho

George Alves Ramalho possesses extensive experience in customer experience (CX) management within the telecommunications sector. Currently serving as Director of CX B2B at Alloha Fibra and holding similar roles at Mob Telecom and Wire since October 2021, George has successfully led the implementation of customer service and technical support strategies. Previous positions include Director of CX B2C and Director of PMI M&A at Polo Mob Wire, along with an executive role at TIX Telecom, where noteworthy achievements in KPI management were realized. George's career at Claro Brasil and EMBRATEL included senior management roles, focusing on operations, project management, and financial oversight across multiple regions. An educational background includes multiple MBAs from Fundação Getulio Vargas and a technologist degree in Telematics.