Christian Louel B. Moya

Christian Louel B. Moya has a diverse work experience in customer service and quality roles. Christian Louel started their career in 2008 as a Customer Service Representative at kgb, where they provided information and assistance to customers. Christian Louel then worked as a Customer Service Representative at Gemtech Global Solutions, Inc. from 2009 to 2010, making outbound calls and delivering scripted information to customers.

In 2010, Christian joined IntegrityNet BPO as a Customer Service Representative, maintaining a positive attitude and promptly responding to customer inquiries.

From 2013 to 2016, they worked at Sutherland Global Services, first as a Sales Associate at AT&T, responding to customer queries and enhancing customer retention. Christian Louel then served as a Senior Specialist in Quality, performing audits and providing feedback to improve service quality. Finally, they became an Associate Manager, responsible for managing the Quality Assurance team and establishing targets.

In 2018, Christian worked as a Private Carer, assisting clients with their daily living activities and monitoring vital signs.

Since 2019, they have been employed at Allsec Technologies Limited, initially as a Customer Service Representative, responsible for maintaining professionalism and updating customer information. Later, they became a Quality Analyst and currently holds the position of Quality Lead.

Overall, Christian has developed strong customer service skills and expertise in quality assurance throughout their work experience.

Christian Louel B. Moya attended Ateneo de Naga University from 1999 to 2002, where they obtained a Bachelor's degree in Education, with a focus in English Language and Literature. In 2017 and 2018, they attended Universidad de Santa Isabel, specializing in Health/Health Care Administration/Management. Additionally, they have obtained certifications in National Certification II - Caregiving from TESDA and Lead 100 Training from Sutherland. Christian Louel also completed Six Sigma Yellow Belt Certification Training.