Naozer Dalal

Naozer Dalal is an alumni of the Indian Institute of Management (IIM), Ahmedabad with 33 years of post-qualification experience across the Banking and Business Process Management (BPM) industries.

Over his long illustrious career, Naozer has held a number of CXO level positions in marque multinational names like Standard Chartered Bank, Prudential UK and as the Chief Executive Officer for e-Nxt Financials – a TATA Enterprise. In his immediately previous role, he was the Deputy Chief Executive Officer for Conneqt Business Solutions Limited – a subsidiary of Quess Corp (formerly Tata Business Support Services Ltd). Conneqt is India’s largest domestic focussed digitally enabled BPM company – covering Customer Lifecycle Management, Back Office, Collections & Shared Services (Finance & Accounting / HR Shared Services), where he led a 45k strong team, applying his executive leadership strength to the Service Delivery function (with P&L responsibility), for both domestic & international clients, across Banking & Financial Services, Telecom & Media, Auto, Manufacturing, Government, Retail & E-Commerce.

He has made contributions throughout his career in building businesses – significant client acquisition, strong Risk Management & Controls focus positive customer satisfaction – leading to consistent & significant growth in Revenues & profitability.

He is well acknowledged in the wider industry for his passion, leadership mentoring qualities, strategic thinking, connect with staff productivity / process orientation which translates into significant value for stakeholders & customers, both internal and external.